We hope your stay at the | w is comfortable, positive & memorable. We’d like to do everything we can to make that happen.
Please take a moment to review the information below for some helpful facts about your community.
Meet your neighbours
Join the | w Facebook community group
Book your gym session
Contact Info & Hours
Important Contact Info
phone 519.200.9613 x 2
phone 519.200.9613 x 1
the | w would like to do our part to help “flatten the curve” and protect those most vulnerable to the COVID-19 in our community. Our office is open by appointment only until further notice. Our staff is available via phone or email during our regular office hours.
10am-6pm Monday to Thursday | 10am-4pm Friday
Our office is located inside the | junction at 190 Sherwood Forest Square (our community and amenities building).
After Hours Emergency?
Call our line at 519.200.9613 x 3 & leave a message!
Include your name, phone number, unit and a brief description of the issue.
Our After Hours Team will get back to you promptly. Please note that if your issue is not an emergency, charges may apply.
Who We Are
As your property manager, it’s nice to know that we love student living. Started by students over 15 years ago, Domus Inc. has become the market leader in student accommodation management with a portfolio of over 4,000 beds across Canada. This growth and success has been built on a team of passionate, fun-loving, and professional individuals who know what the student experience is all about: we share a passion for making these years of your life the most exciting they can be.
the | w how to
Book a gym session
- Occupancy limit: no more than 3 people in the fitness room at any given time.
- Available hours: Monday-Thursday 10am-6pm Friday 10am-4-pm. The reduced hours will allow our cleaners to properly disinfect the gym and equipment daily.
- Only residents are allowed in the fitness room – absolutely no guests.
- Residents must use the form to sign up for a work-out time to help stagger work-outs and ensure no one is waiting outside the fitness room.
- You can book your time-slot by going here – Gym Booker.
- Residents must adhere to physical distancing of at least 2 metres (6 feet).
- Residents must wash their hands before and after a workout and use hand sanitizer when transitioning between pieces of equipment.
- Residents must use the provided sanitizer and paper towel to clean the equipment after each use.
- Residents must allow equipment surfaces to air dry naturally before using.
Amenities & features
Complete with a full gym, lounge, study rooms, and model suite, the | w ‘s brand new 4000 square foot community and amenity building known to our residents as the | junction and located at 190 Sherwood Forest Square, in the center of our community.
Need a cup of joe? The new amenity building will include a coffee machine and other vending. For $1 a cup, you can be caffeinated day and night for those long study sessions.
Board Game Rentals
Need a study break? Get together with your new roomies and play some board games! Free to rent from the office.
We have storage lockers available for rent for the | w residents on a first-come-first-serve basis. We rent the limited number of lockers on a 4-month term basis (September 1 – December 31, January 1 – April 31, and May 1 – August 31). The cost is $200/term and is due prior to receiving a key for your locker. If you are interested in renting a locker, please fill in the application form below.
Your stay at the | w includes premium Rogers wifi internet! Your move-in package will have your login info. Having technical difficulties? Visit http://comuhelp.com/thew/ or call 1-888-862-4750 to start a support ticket. Please note, you will be required to leave a message when you call and an agent will review and get back to you by phone or email.
Subletting your suite is an option if you are going to be travelling elsewhere during your lease. You are welcome to sublet to another student (reminder: our rooms are single-occupancy only) for a period of 1 month or longer.
When you find a subletter, it’s a good idea to put your agreement in writing. Complete a Sublet Contract Template and then fill out a Sublet Form below to communicate the arrangement to our team. The | w management must know who is residing in our buildings due to fire code & communication reasons. Your sublet must be approved.
Please note, you are still the tenant, and you are now acting like a “landlord” for your subletter. You will continue to pay rent to your landlord, and you are responsible for collecting rent from your subletter.
Subletting can be successful fall, winter and spring! Advertise early, make the effort to respond to interested parties in a timely manner and always post photos with your ads.
Our Damages Chargeback List can be viewed here. All residents should be aware that upon move-out, their suite should be left in a tidy state with no damages. Residents will be charged back, as per the list, for any damages, furniture replacement or extra cleaning required.
Quiet Hours begin at 11PM every night. Experiencing a noise disturbance? We highly recommend first talking with your neighbour face-to-face to let them know how they are impacting you and kindly asking them to be more mindful. Often times in shared living situations, people don’t always know how they impact other people nearby. Give them the chance to improve. If an issue persists, please issue a Noise Complaint to firstname.lastname@example.org including suite, date, time and details. If immediate assistance is required, you can contact the after-hours City of London Municipal Law Enforcement office. Click here to be redirected for further info.
- Familiarize yourself with our Fire Plan located near each elevator door. In the event of a fire alarm, please exit the building.
- Did you know it’s against the law to tamper with the smoke detector in your suite? Never tamper with, cover or remove your smoke detector or you could be fined. Contact email@example.com immediately if there is an issue with your smoke detector.
Garbage & Recycling
Tenants must dispose of their garbage & recycling in the provided moloks located outside the building (located at the front side of the building). Keep your suite clean & clear of full garbage bags or recycling containers to avoid issues with insects or pests. Remove your garbage frequently and make sure to sort garbage from recycling and put in the properly labeled bins.
Residents enter all areas of the | w with their own unique code. Do not give your code to anyone else to maintain security into your building, unit, and room. And remember, your guests are free to use the | w’s amenities but must be accompanied by you. Guests are your responsibility!
the | w is proud to offer convenient laundry facilities in every suite! Remember to use detergents with the HE symbol to prevent damages/leaks.
- Clean the lint traps regularly to avoid fire hazards! Simply locate the square lint trap located inside the bottom of the dryer drum, pull it out, clean the lint, and replace when done. This also ensures your clothes dry in the shortest amount of time.
As a tenant, you are responsible for:
- Unclogging your toilet
- Unclogging your sink or shower drains
Try these helpful YouTube tutorials:
*If you require further assistance, please contact Resident Services. Plumbing invoices will be charged back to the tenant if the issue was preventable and/or tenant-caused.
Bike storage is free! Bike storage will be available in the basement of the amenity building. While the area is secure entry only and will be equipped with security cameras, the | w management is not responsible for any theft or damage that could occur. Make sure your bike is locked up at all times. Note: bikes are not allowed to be stored in stairwells, corridors, elevators, or in your unit.
- Get a good bike lock We don’t recommend cable locks.
- Store your bike indoors; we do not recommend storing your bike outside overnight.
Smoking of any kind on the premises, on any terrace, or within 5 meters of any door, window or air intake is expressly prohibited & will result in a $200 fine. Smoking includes use of any tobacco, marijuana, or similar products (including e-cigarettes), whose use generates smoke or vapour.
- No smoking allowed within 5 meters of entrances and exits
- No smoking allowed anywhere within the building, including suites & balconies
In the interest of the health of our residents, as well as the quality of indoor air and enjoyment of the premises, the | w is a smoke-free environment. As per our lease, there is a zero tolerance no-smoking policy indoors, on terraces, and near all entry doors. All complaints regarding smoking will be investigated and addressed. Ultimately, residents will be fined and if necessary, evicted. Respect your neighbours.
Letter mail and packages can be mailed to your building address. Each building has a mailbox area on the 1st floor, located inside the main entrance.
Check back in next spring for details on renting the BBQ on the terrace located outside the amenity building.
the | w is proud to offer direct-to-Western shuttle service during peak times of the school day!
Current shuttle times are 10am-2:45pm Monday-Friday. On Tuesday and Thursday there is a grocery pickup and dropoff schedule from 4:00pm-6:00pm.
The shuttle will pick up/drop off residents outside the main entrance of Building A and go directly to campus, dropping off/picking up at the roundabout on Lambton Drive. See campus map. Please keep in mind the shuttle does not run on weekends and statutory holidays. The schedule is subject to change to benefit our residents and our onsite team will communicate any schedule changes as quickly as possible. The shuttle will pick up/drop off residents outside the main entrance of Building A on the below schedule Please keep in mind the shuttle does not run on weekends and statutory holidays. The schedule is subject to change to benefit our residents and our onsite team will communicate any schedule changes as quickly as possible.
Have a maintenance request? We are happy to help! Fill out the Maintenance Request Form below or email us at firstname.lastname@example.org. Our goal is to get back to you within 24 hours or sooner.
If your issue is an emergency, please follow up with a phone call to 519.200.9613 x 2. If it is an emergency after regular business hours, please call our after-hours answering service at 519.200.9613 x 3.
Renter’s Insurance is a requirement for living at the | w.
You can find full details here along with contact info for purchasing a renter’s insurance package from Duuo.
Visitor parking is available, please fillout the application form below. Residents must register visitor’s vehicles. You will need to submit your guest’s name, license plate number, car make, model and colour. Please also include the day(s) that parking is required.
Note: Submitting a visitor parking request does not guarantee a parking spot. Fill the form out only if you have secured a visitor parking spot & will be staying overnight. Please note residents cannot park in visitor parking; they must purchase parking or park in available spots on the road.